| Sonic has been working hard to offer our clients constant, fast and effective service since it emerged. Customers' satisfaction is its utmost important object. To achieve this goal, Sonic establishes a specific marketing team to keep in touch with its clients all the time, make sure that Sonic's products satisfy the buyers' needs. | ||
| ¡ñ Servce before sales : | ||
| Inquiry for customers' requirements; Decide costumers' needs by fully communicating with them.; Provide the customers with the samples and technical data they need; Providing other service, such as package design, test commision, train, and so on. |
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| ¡ñ Servce after sales : | ||
| Complaint handling: respond to customers' complaint within 24 hours; Solve clients' questions; Conduct battery test commissioned by customers and offer related technical report; Provide technical data concerning the systems and equipment; Offer train service related to the use of batteries; Customers investigation; |
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| Service hotlines : 00852 2343 2013 (Hongkong headquarter); 0086 755 2563 2969 (Shenzhen office). |
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